Often during the operation of a printer, MFP or any other office equipment brand Hewlett-Packard, pops up a message about the cartridge error. It is not uncommon for this to happen with inkjet and laser type devices. Fortunately, all modern printing devices are equipped with a special self-diagnostic system. If it detects any deviations from the specified standards in the work of the device, it will immediately inform you about it. As a rule, the message pops up on a computer or the printer’s regular display. In this article, we’ll look at several popular HP cartridge errors. And also tell you how to quickly eliminate these error messages.
Error #1: Cartridge Problem
Such an error is often accompanied by an information hint, which indicates the main reason for its occurrence. Most often it says that a cartridge is missing or defective. Moreover, the pop-up message may contain a special code (e.g. 17.00.65) or a whole set of error numbers (e.g. 17.03.65 17.02.65 17.01.65 17.00.65). In turn, if you open the printer driver and look at the ink levels through it, you can find discrepancies in the indicators, the actual amount of ink. All of these errors are interrelated because they all lead to the same cause – Cartridge Problem.
If your HP printer encounters a problem like this, the first thing to check is the cartridge chip. It could be dirty, oxidized, dislodged or scratched. Take an eraser and clean it of dirt, at the same time, check it for various defects. If the damage is serious, then the cartridge chip or the consumable as a whole should be replaced. It is also worth checking the chip or cartridge for proper installation. This is especially true in cases where the chip and consumable have been replaced, before this error occurs. You shouldn’t forget about the printer’s contacts either. Check if everything is okay with them. If the problem cannot be fixed, it is better to contact the service center for help.
Error #2: Incompatible Cartridges
This problem very often occurs with printers and MFPs working with non-genuine consumables. For example, when a compatible or refilled cartridge is installed in the printer. Or the HP cartridge chip was replaced. If this problem occurs, you will see an information message saying “This cartridge is not compatible with this printer” and error code “17.00.43”. Sometimes it is not possible to solve such a problem in any traditional way (only re-flashing of the printer or reprogramming of the cartridge chip helps). However, if you are lucky, check the contact between the cartridge and the printer. It’s possible that the consumable is badly installed. Or you mixed up the cartridges by color, during installation. Also it would not be superfluous to clean the contacts. Didn’t help? Then disable HP Cartridge Protection. In other cases, it is better to immediately contact the service center.
Error #3: Cartridge Failure
Another common problem that occurs due to a lack of contact between the chip of the cartridge and the printer. If this happens to your printer, you will see a message on the computer display with error code 17.00.00 or 17.02.00. The first code indicates a problem with the monochrome print cartridge. The second, indicates that the cartridge is not installed correctly. Again, check the chip for dirt and various defects. Clean or replace the chip/cartridge. Also often in such cases helps banal reinstallation of the cartridge (it must be removed for a couple of minutes, then reinsert into the printer), opening / closing the front cover (in some models – the top cover) or turning off the printer from the mains (preferably to give the printer to stand 10-30 minutes).
Error #4: Ink Supply System Problem
In this case, the self-diagnostic system identifies the error as an ink supply problem. In general, it is common to inkjet-type office equipment, where liquid ink cartridges/LICP are installed. As a rule, Supply Problem is accompanied by error code 17.02.42. The information message will advise you to replace the cartridge or contact the nearest authorized HP service center. However, do not rush to do this. We recommend that you check the ink level in the cartridge or donor CISS. Perhaps refilling the cartridge will help you fix the problem.
If you have a continuous ink supply system, you will also need to inspect it carefully. If you see an abundance of air in the system, it should be pumped out. It is also a good idea to refill the CISS donors. Only until then identify the place of depressurization and fix it (depressurization most often occurs at the joints). The last thing to check is the print head. If it is damaged or clogged, it should be repaired or replaced. In any case, if you are inexperienced, we recommend that you seek the assistance of an appropriate technician immediately.